Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: A microSD card has been inserted in the camera, but is not showing in the Wyze app and is not recording Playback data.
- Remove the card from the camera.
- Power the camera down and allow 20 seconds for device to fully lose power.
- Insert card again.
- Power the camera back up.
While the camera is turning back on, you should hear a "ting-ting" noise. If you do not hear this noise, please let us know. This noise is the camera initializing the microSD card itself.
Check to see if the card is functioning by inserting it into a computer (you may need an adapter for this) to see if you can view any recordings on the card and read/write information to and from the card.
Additional Information: We support 8GB, 16GB, and 32GB micro SD cards formatted to FAT32 (standard formatting for these sizes), with an option of the card being class 10.
Please be aware that some MicroSD card manufacturers may not cover use in smart home cameras under their warranties. Our warranty does not cover 3rd party products as covered in our Terms and Service under line 4E. Click here to purchase a 32GB Class 10 microSD card that is compatible with Wyze Cam and covered under our warranty.