Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: Audio plays while in the camera's Live Stream, but is not present in Playback or in Alert Videos.
- Enter the Live Stream for the camera in question.
- Tap on the settings icon in the top right corner and navigate to Advanced Settings.
- If the 'Record sound' option is toggled on , tap to toggle off
- If the 'Record sound' option is toggled off , toggle the switch on and back off .
- If there is still no sound on the recordings, please perform a factory reset on the camera and re-setup the camera.
- If this has not resolved the issue, please contact support for more assistance.