Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario #1: When viewing the Live Stream, the image is blurry or grainy.
Scenario #2: When viewing the Live Stream, the image has a purple/pink tint.
If you have a partially tinted image:
- Enter the Live Feed for the camera and allow it to completely connect.
- Cycle Night Vision through Auto, On, and Off.
- Confirm that your firmware is up-to-date by going into your camera's settings , Device Info, and Firmware Upgrade.
- If the issue persists please follow the instructions below.
For blurry images, fully tinted images, or partially tinted images that are unaffected by the above troubleshooting steps, please contact support with a screenshot of the issue for further assistance.