Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: If you heard the error “Setup failed” or saw a “sad” face when you tried to set up your Wyze Cam, check the LED indicator light on the back of your Wyze Cam.
If the light is flashing between yellow and blue, this can mean:
- The Wi-Fi password you entered during the setup process was incorrect. Please verify your Wi-Fi password then try the setup process again. You can use the “peek” feature when entering your network password to make sure you have entered your password correctly. Note: the Wyze Cam will auto-fill the Wi-Fi network name to match the Wi-Fi network that your smartphone is using. However, if your phone is using a 5 GHz Wi-Fi network, the autofill will not work. You can tap the network name field to manually enter the name for a 2.4 GHz Wi-Fi network. If you have a dual-band router that has both 2.4 GHz and 5 GHz networks, make sure you use the 2.4 GHz when setting up your Wyze Cam. The Wyze Cam does not work with 5 GHz Wi-Fi networks.
- OR you tried to connect to a 5 GHz network. The Wyze Cam only works with 2.4 GHz Wi-Fi networks.
- OR you are using a WEP router. The Wyze Cam only works with WPA and WPA2 protocols.
- OR your router has a special security features, such as MAC whitelist/filtering. The Wyze Cam will not work on Wi-Fi networks with security features like these unless you whitelist the Wyze Cam.
If the light is flashing blue, this means the device can’t connect to the server. Try these steps:
- Unplug and replug in your Wyze Cam to restart it, then try the setup process again.
- Check that your Wi-Fi network has internet connectivity.
- If you have a special security setting for your Wi-Fi network, please make sure the Wyze Cam can access your Wi-Fi network. For example, put the Wyze Cam’s MAC address on your Wi-Fi network’s white list.
If you have completed these steps and are still having trouble setting up your camera, please contact support for further assistance.