Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: Live stream connects but has a 6+ second delay to the feed.
Note: If you are unable to connect to the camera, please see our Connectivity Issues article.
- If you have multiple cameras with this issue, remove all but one unit and check its connection again. If you see improvement from this start adding units back. Check each unit's connection after adding one to see when the slow down begins to happen.
- If reducing the amount of cameras connected does not improve the connection, please try moving one of the units close to the router to see if this improves the connection quality.
- If these steps resolve the problem but do not allow you to use the cameras as you intend (either in amount or placement) or the problem continues, please contact support.
- Before contacting support, please run a RouteThis Helps test. Instructions on how to perform this test can be found Here.