Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: Attempting to view a Time Lapse video, but unable to view it.
Explanation of Issue:
To view a Time Lapse video, you must first download the video to your phone or tablet. Because of the large file size, your phone or tablet must be on the same wi-fi network as your camera so that the transfer can happen via wi-fi.
After putting your phone or tablet on the same wi-fi network as your camera, navigate to the Album in the Wyze app and tap the download icon on the time lapse video. Once the download is complete you will be able to view the video.
You can also remove the microSD card from your camera and view or download the video on a computer.
If you are still having issues viewing your Time Lapse video, please submit a request to our team.