Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: Error codes vary depending on the situation.
If your camera gives you an error code, there is likely an issue with connectivity. The table below tells you what each error code means and what steps you can take to resolve.
|Error Code||Description||How to Resolve|
|-41||Network is not reachable||Treat as a connectivity error.|
|-42||Failed to setup connection||Treat as a connectivity error.|
|-60||Cannot connect to server||Treat as a connectivity error.|
|-90||Device is offline or cannot connect to server||Treat as a connectivity error.|
|10001.2||Camera is being upgraded||Wait for firmware to finish updating|
|10003||Firmware operation failure||
Firmware failed update attempt, try again. If problem continues contact support.
|10003.6/10003.7||10003.6: Authentication failure, first failure.
10003.7: Authentication failure, failed multiple times.
|Restart app, if problem continues contact support.|
|0||Undefined error||Contact support with description of how the error occurred.|