Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: A firmware log may be requested if there is an issue on the camera's side of the operation.
Here are the instructions to retrieve your camera log:
(please do not unplug your device after issue happened, otherwise the log will be lost)
1. Insert your micro SD card into the camera SD card slot (at the base of the camera). If it is already in the device, please take it out and reinsert the card
2. After hearing two ding sounds (in about 5 seconds), take out the SD card
3. Use a PC or a Mac machine to read the SD card. Under the root directory, there will be a log file starting with "log_9451" or "log_A4DA". That is the log file we need. If you see more of the log files, please select the one matching your device MAC ID (at the bottom of your camera).