Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: An app log may be requested if there is an issue on the application's side of the operation.
Here are the instructions to send us your app log:
In the Wyze app, go to My Account -> Help & Feedback -> tap Feedback at the bottom of the page.
In the Issue field, enter your ticket number if you have one already, otherwise name appropriately. In the Details field, please enter a brief description of the issue you're having. Make sure to leave the box checked next to 'Log file will be sent to the R&D team to help investigate your issue' option at the bottom of the form and tap Submit.
There is also a drop down that allows you to select a camera. If a camera is selected it will attempt to upload a firmware log to our cloud server. This method of firmware log collection should be considered unreliable if your issue involves connectivity.
This will generate an email to our developer team with your log file attached. Tap Send to send the email to our developer team. If you have a ticket open before submitting this log, please reply to the agent you are working with to let them know the ticket has been submitted.