SERVICE STATUS UPDATE
2/17/20 12:35 PM PT - We have determined that most Wyze Cam Pans are unaffected by this issue and diagnosed the root cause as a critical file download failure. We're working on a long-term fix but rebooting your Wyze Cam Pan may help in some cases. If that fails, a firmware flash should resolve the issue.
Thank you for your patience.
2/11/20 1:20 PM PT - We have been receiving reports that some Wyze Cam Pans are no longer detecting motion. We are looking into this as our top priority and expect to have more information later today or early tomorrow.
In the meantime, flashing the firmware to any firmware version (including the current 126.96.36.199) is a temporary workaround. We're sorry about this and will resolve the issue as soon as possible.
1/21/20 11:00 AM PT - We are beginning to send out firmware versions 188.8.131.52 to Wyze Cam v2 and 184.108.40.206 to Wyze Cam Pan. Please note that this firmware removes the XNOR person detection algorithm. While you will still see person detection as an option in the app, it will not function until we have our own AI method available later. We are working to limit the down time and thank you for your patience.