SERVICE STATUS UPDATE
5/24/20 10:48 AM PT - We apologize for the late post about this one. On 5/23/20, we noticed posts about scheduled Rules not functioning properly around 8:00 PM. This server outage was resolved before 1:30 AM.
The way this outage occurred bypassed the methods set up for alerts and we're sorry for the inconvenience that this outage caused. We identified the root cause and changed the monitoring method to prevent this kind of outage from being missed in the future. Thank you for the reports and your patience.
5/20/20 4:30 PM PT - We are hearing reports that the Wyze forums are available again and Discourse reports having diagnosed and resolved the issue. Thank you for your patience.
4:02 PM PT - Our forum platform, Discourse, is experiencing a service interruption. They are investigating this now and will resolve it as soon as possible. We apologize for the inconvenience.
4/21/20 1:15 PM PT - We have been seeing reports of being slow or encountering errors due to demand. We apologize for the inconvenience and are working to resolve this now.
Thank you for your patience.
3/26/20 6:54 PM PT - All Wyze Locks should function normally now. We are wrapping up root cause analysis so we can prevent similar experiences in the future. Thanks for your patience during this process. If you have any trouble with your Wyze Lock, please reach out to our support team at support.wyzecam.com.
3:49 PM PT - We have mostly resolved this issue. All locks that were installed prior to the outage should be functioning normally now. Locks that were installed (or reinstalled) during the outage will still experience problems with internet functionality. We have not determined the root cause and are continuing to investigate. Thank you for your patience.
12:53 PM PT - As of about 12:40 PM PT, Wyze Lock actions through the internet (such as unlocking the door remotely through the app) are not working properly. Bluetooth activity is still functioning at this time. We apologize for the inconvenience and are working to repair this as soon as we can.