SERVICE STATUS UPDATE
1/02/20 6:06 PM PT - This issue should now be resolved. If you are still experiencing a delay with your Wyze products, please contact our customer support team here:
Wyze Customer Support
6:00 PM PT - We have found a cloud issue leading to a slow down in status changes for Wyze devices. Wyze contact and motion sensors are the most affected by this and it could cause a delay of about 30 minutes for notifications and Rules. We are working on this and expect to have this resolved in about an hour. We apologize for the inconvenience.
12/26/19 9:00 PM PT- We apologize for the delay and appreciate your patience. Adjustments to our 2FA service have been made and people running into the invalid phone number error should be able to log into the Wyze app now. If you are still having trouble logging into your app, please contact our customer support team.
5:00 PM PT - As of 4:30 PM, we began receiving word that 2FA is not functioning. We believe that this is likely due to many people trying to log back into the Wyze app at once. We are looking into this now.
Everyone should be required to login to their Wyze app again due to a security precaution taken this afternoon. You will also need to re-link integrations like Alexa, The Google Assistant, and IFTTT.
You can learn more here: https://forums.wyzecam.com/t/alleged-data-breach-12-26-2019/79046
11/27/19 7:37 PM PT - From our end, we are seeing data indicating that this problem has resolved. We have confirmed Event videos quickly being available for download using multiple accounts, cameras, and devices.
If you are continuing to see messages like, "This video does not exist," or, "Download failed," please contact our support team and let us know. Again, we're sorry for the trouble and appreciate your patience.
Support Request Form
5:37 PM PT - The Event video download problem was caused by a processing delay. We are working through this and expect this issue to be resolved in about 2-3 hours. Thank you for your patience.
4:06 PM PT - We have seen evidence of a 30-minute to 1-hour slowdown in being able to download Event videos from the cloud. Our team is looking into this now and we apologize for the issue.