We are experiencing higher than expected ticket volumes at this time. Our average expected wait time for first response is 1 business day for non-technical inquiries and 2-4 business days for technical inquiries. Our team is working to respond to your questions as quickly as possible. We are very sorry for the inconvenience, and appreciate your patience while we work toward answering your questions.
V1.5.50 - App crashes at splash screen on some iOS versions (10.3.3, 9.5.3, 9.3.5)
- Resolved 9/20. Please update app to iOS V1.5.51.
All versions of iOS app crash when live stream is viewed for an extended period of time (6+ hours)
- 10/22 update: Fixed in 1.5 app.
V1.5.44 - App crashes when storage permission is denied
- 10/5 update: A fix is in the works.
V1.5.42 - App crashes at the splash screen with Android OS 5.0 or 5.1
- 9/20 update: Please update app to Android 1.5.44.
Green tint on Wyze Cam V2 on beta firmware 184.108.40.206
- 10/17 update: Fixed in V2 beta firmware 220.127.116.11. To sign up for beta program, go here.
Yellow tint on Wyze Cam Pan images
- 10/22 update: Fixed in Wyze Cam Pan firmware 18.104.22.168.
Live stream is showing as a white screen on Wyze Cam v2
- Please submit a ticket. Select "Technical Support" as topic and "Image/audio quality" as primary reason of inquiry. Please provide a screenshot of the live stream and MAC address of the camera (located on the sticker on base of camera).