SERVICE STATUS UPDATE
3/26/20 6:54 PM PT - All Wyze Locks should function normally now. We are wrapping up root cause analysis so we can prevent similar experiences in the future. Thanks for your patience during this process. If you have any trouble with your Wyze Lock, please reach out to our support team at support.wyzecam.com.
3:49 PM PT - We have mostly resolved this issue. All locks that were installed prior to the outage should be functioning normally now. Locks that were installed (or reinstalled) during the outage will still experience problems with internet functionality. We have not determined the root cause and are continuing to investigate. Thank you for your patience.
12:53 PM PT - As of about 12:40 PM PT, Wyze Lock actions through the internet (such as unlocking the door remotely through the app) are not working properly. Bluetooth activity is still functioning at this time. We apologize for the inconvenience and are working to repair this as soon as we can.
2/17/20 12:35 PM PT - We have determined that most Wyze Cam Pans are unaffected by this issue and diagnosed the root cause as a critical file download failure. We're working on a long-term fix but rebooting your Wyze Cam Pan may help in some cases. If that fails, a firmware flash should resolve the issue.
Thank you for your patience.
2/11/20 1:20 PM PT - We have been receiving reports that some Wyze Cam Pans are no longer detecting motion. We are looking into this as our top priority and expect to have more information later today or early tomorrow.
In the meantime, flashing the firmware to any firmware version (including the current 22.214.171.124) is a temporary workaround. We're sorry about this and will resolve the issue as soon as possible.
1/21/20 11:00 AM PT - We are beginning to send out firmware versions 126.96.36.199 to Wyze Cam v2 and 188.8.131.52 to Wyze Cam Pan. Please note that this firmware removes the XNOR person detection algorithm. While you will still see person detection as an option in the app, it will not function until we have our own AI method available later. We are working to limit the down time and thank you for your patience.