Applies To: Wyze Cam v1/v2, Wyze Cam Pan
Scenario: An app log may be requested if there is an issue on the application's side of the operation.
Here are the instructions to send us your app log:
In the Wyze app, go to Account -> Help & Feedback -> tap on "Report an issue" at bottom of the page.
In the Issue field, enter your ticket number if you have one already, otherwise give a few word summary of your issue. In the Details field, please enter a brief description of the issue you're having. Make sure to leave the box checked next to “Send log file”' option at the bottom of the form and tap Submit.
There is also a drop down that allows you to select a camera. If a camera is selected it will attempt to upload a firmware log to our cloud server. This method of firmware log collection should be considered unreliable if your issue involves connectivity.