We designed the Wyze Cams with both ease of setup and use in mind, but we know that sometimes problems happen when you least expect them. To help make sure everything gets up and running for you, we've put together some troubleshooting techniques you can use to help get the camera set up properly!
If the QR Code is refusing to scan, but the rest of the setup looks like it's going alright otherwise, please check out our QR Code Troubleshooting article!
*Note: Wyze Cams require a minimum of WPA network security, and cannot be set up on a network without a password. As such, the password field within the Wyze app has to be filled in for the 'Next' button to become active.
- Remove packaging from the camera and remove the camera from the plastic wrapper.
- Download the Wyze app from the Google Play Store or the Apple App Store.
- Open the Wyze app and log into or create your account.
- Press the + sign. Select Wyze Cam.
- Plug in your camera to a power source (such as an outlet or power bank) using the included USB cable and power adapter.
- When the yellow light starts flashing on the back of the camera, hold the Setup button on the bottom of the camera until you hear a beep and, “Ready to Connect.”
- Follow the steps in the app to complete setup.
- When entering your WiFi network name and password, please be sure to use a 2.4GHz network. Wyze Cams are not compatible with 5GHz networks. Additionally, the password can't be left blank since the Wyze Cams require a minimum of WPA security on the network to set up.
- Scan the QR code with the lens of camera held at least five inches away from the QR code displayed on your phone or tablet.
Refer to the following status light colors to help with the setup process:
Once your camera is set up and connected, you will see it listed in the Home screen of the Wyze app.
- Tap the camera name to enter the camera's live stream.
- Tap the On or Off button to toggle IOT status
- To Reorder your devices, tap [...] in the top-right of the Home screen of the Wyze app. Then, tap Sort Products. You can also delete any product from your account from this menu as well by tapping the red circle to the left of the device's row.
There is a 128 character limit to the WiFi password that can be entered during camera setup.
If your WiFi network has a password that is longer than 128 characters, you can either change the WiFi network password to a password that is 128 characters or less, or set up a guest WiFi network with a password that is 128 characters or less.
If you unplug your camera then plug it in again in the same WiFi environment your camera will automatically re-connect to the WiFi network. You do not need to re-enter the WiFi information again. It may take a minute or two for your camera to initialize and get connected to the network.
If your camera doesn't automatically connect to the WiFi network you can follow the same steps you used to set up your camera to add it back to the Wyze app.
- On the Devices tab tap the + icon in the upper right corner.
- Select the device you would like to add.
- Hold the SETUP button on the bottom of the camera until you hear "Ready to connect".
- Follow the steps in the app to set up the camera in the app again.
Note: As long as you add the camera to the app logged into the same Wyze account as it was before, you will still be able to view and access the same event videos stored on the Cloud.
First, check the LED status light on the camera.
- If the light is solid yellow:
- Confirm you are using the provided power cord and wall plug.
- If you are, try using another power cord and wall plug. (If this resolves the issue, please reach out to support for a replacement power cable and wall plug)
- If the light is flashing yellow:
- Attempt a standard setup as if you are hearing the voice prompts. If the camera is able to scan the QR code, the LED status light will change to flashing yellow-blue.
- If setup is successful, please update the firmware to the latest version and test the speaker of the camera from the live feed.
If the light is flashing between yellow and blue, this can mean:
- The Wi-Fi password you entered during the setup process was incorrect. Please verify your Wi-Fi password then try the setup process again. Tap the closed eye symbol to the right of the password field when entering your network password to make sure you have entered your password correctly. Note: the Wyze Cam will auto-fill the Wi-Fi network name to match the Wi-Fi network that your smartphone is using. However, if your phone is using a 5 GHz Wi-Fi network, the autofill will not work. You can tap the network name field to manually enter the name for a 2.4 GHz Wi-Fi network. If you have a dual-band router that has both 2.4 GHz and 5 GHz networks, make sure you use the 2.4 GHz when setting up your Wyze Cam. The Wyze Cam does not work with 5 GHz Wi-Fi networks.
- OR you tried to connect to a 5 GHz network. The Wyze Cam only works with 2.4 GHz Wi-Fi networks.
- OR you are using a WEP router. The Wyze Cam only works with WPA and WPA2 protocols.
- OR your router has a special security features, such as MAC whitelist/filtering. The Wyze Cam will not work on Wi-Fi networks with security features like these unless you whitelist the Wyze Cam.
If the light is flashing blue, this means the device can’t connect to the server. Try these steps:
- Unplug and replug in your Wyze Cam to restart it, then try the setup process again.
- Check that your Wi-Fi network has internet connectivity.
- If you have a special security setting for your Wi-Fi network, please make sure the Wyze Cam can access your Wi-Fi network. For example, put the Wyze Cam’s MAC address on your Wi-Fi network’s white list.
- Confirm your network name is entered correctly (case sensitive).
- Check to make sure your network's name doesn't have a space at the beginning or end. If it does, you can either change this in your router's settings, or reach out to your Service Provider to have it removed from the name.
- Example: "Wyze Network123! " won't work, but "Wyze Network123!" will.
- Similarly, " Wyze Network123!" won't work, but "Wyze Network123!" will.
- Make sure you are attempting to connect to a 2.4GHz network and not a 5GHz network.
- If your network only has one network name (SSID), it likely either only has a 2.4GHz network or will shift traffic to the proper channel during setup.
- Have your phone or tablet 'Forget' the network by going into your settings, restart the device, and attempt setup again.
- Confirm you are connecting to a 2.4GHz network with WPA/WPA2 protocol. The camera does not work with 5GHz networks or WEP protocol.
- Confirm the network's password is correct. you can use the "peek" feature when entering your network password to make sure you have entered your password correctly.
- Have your phone or tablet 'Forget' the network by going into your settings, restart the device, and attempt setup again.
Written by forum moderator, RickO
How to Connect Wyze Cam to WiFi with a Portal Page using a GL.iNet Mini Router
Wyze Cam can only connect to 2.4GHz WiFi networks with WPA/WPA2 password protection. Wyze Cam cannot connect to WiFi networks that have a portal page (also called a landing or login page) where the user must accept terms and conditions and/or enter login credentials or payment information. This type of WiFi is commonly found in hotels and other public places. The reason Wyze Cam cannot connect to this type of network is that the camera has no web browser interface allowing the user to enter the required info.
It is possible, however, to connect Wyze Cam to this type of network by using an inexpensive travel router such as GL.iNet as an intermediary bridge between the camera and the public WiFi network.
The instructions below are based on the GL.iNet GL-MT300N-V2 router.
Initial Setup of the GL.iNet Router
Follow the setup instructions found in Quick Start Guide that accompanies the GL.iNet and can be found online here:
First, power up the GL.iNet by connecting to a computer USB port or a user-provided USB power supply. Once the router is powered up, connect your device (phone, tablet or computer) to the WiFi SSID printed on the bottom of the router (e.g., “GL-MT300N-xx-xxx”) using the WiFi password (key) also printed on the bottom of the router (e.g., “goodlife”). You will be changing these later.
Once your device is connected to the router’s WiFi, open a web browser tab and enter 192.168.8.1 in the address bar. It is recommended to use Chrome or Firefox web browsers, but Safari also works. You will be connected to the GL.iNet’s setup screens. Choose your language, time zone and create a password for the GL.iNet. This is the admin password for accessing the router’s settings pages and can be different from the password used to connect to the router’s WiFi (to be set up later).
You will then be connected to the GL.iNet’s settings page which looks like this:
Setting Up the GL.iNet’s WiFi Network
In the SETTINGS column, click the WiFi settings icon: , then click the Setting button. You will see this window pop up:
The Mode should be 300M, leave the Channel as is, and Encryption should be WPA2. Enter an SSID and Password of your choosing. The SSID is the name of the WiFi network that will be created by the router and to which you will connect Wyze Cam using the password you created.
Note: This password can be the same or different than the admin password you set up earlier.
At this point, you will no longer be connected to the GL.iNet (because it’s SSID has changed). Go to your device’s WiFi settings and reconnect to the GL.iNet using the WiFi network name (SSID) and password you just created. Re-enter 192.168.8.1 in the browser’s address bar. Re-enter your admin password if asked and you will be reconnected to the GL.iNet’s settings page. You should see the SSID you just created listed next to the WiFi settings icon.
Optional: In the GL.iNet WiFi settings, you can adjust the power level of the GL.iNet’s WiFi network. If the Wyze Cam will always be very close to the router, you may want to turn the power level down to 0 to make your router less visible in adjacent areas.
Connecting the GL.iNet to the Local WiFi
Click the WAN icon under SETTINGS on the GL.iNet settings page. You will see this window pop up:
Click the Repeater tab. Then click the down-arrow for the SSID field and choose the name of your 2.4GHz local WiFi network (This is the home or office WiFi that you normally use to connect to the internet). Enter the password for this WiFi network in the Password field. Click Mode and select “WISP”. Finally, if you want the GL.iNet to remember this WiFi network (recommended), then check the Remember box. GL.iNet will automatically connect to this network when it is available.
Your device (computer/phone/tablet) is now connected to the GL.iNet and the GL.iNet is connected to the internet via your local WiFi network. The outside internet connection is being passed to your device via the GL.iNet. To test this, open a new tab in your web browser and verify that you can connect to any outside web page (e.g. www.wyzecam.com).
Connecting the Wyze Cam to the Gl.iNet
Power up your Wyze Cam and, following the standard setup instructions (https://youtu.be/591OhccLKz0), connect your Wyze Cam to the GL.iNet’s WiFi network (not your local WiFi). Once the camera is set up, you can test that it is working by turning off WiFi on your phone and connecting to the camera via cellular data connection.
Once the Wyze Cam is linked to the GL.iNet, you will not have to set it up again unless you want to change the network that you want your Wyze Cam connected to. The GL.iNet’s WiFi network will remain constant and will be seen and connected to by the Wyze Cam.
Taking It on the Road
When you arrive at a hotel or other location with a portal page, power up your Wyze Cam and the GL.iNet. Connect your device (phone/tablet/computer) to the GL.iNet’s WiFi that you set up earlier. Enter 192.168.8.1 in the address bar of your web browser to reconnect to the GL.iNet settings (you may want to bookmark this page).
On the GL.iNet settings page, click the WAN icon , then click New Connection. In the Repeater tab, select the SSID of the hotel’s WiFi. If the hotel’s WiFi is password protected, enter the password. Make sure WISP mode is selected. If you will be visiting this establishment again, check the Remember box and click Submit.
Note: You can see the list of WiFi networks that GL.iNet will automatically reconnect to by clicking the Saved Stations button.
With your device still connected to the GL.iNet’s WiFi, open a new browser tab and attempt to navigate to an outside website. You should be taken to the establishment’s WiFi portal page. Enter any required login, payment or terms acceptance that is required. At this point, the GL.iNet should be connected to the internet and you should be taken to the external webpage. Furthermore, your Wyze Cam should now be able to reach the outside internet. You can test this by turning off your phone’s WiFi and verifying that you can connect to the Wyze Cam.
What has happened is that the GL.iNet has let you use your device to satisfy the requirements of the establishment’s WiFi portal page. Once this has been accomplished, the GL.iNet remains connected even without your device present and can bridge the internet connection to any other devices (e.g., Wyze Cams) connected to its WiFi. Bear in mind that some establishments have a timeout for their WiFi connections. You may need to reconnect your device to the GL.iNet’s WiFi to reauthorize the connection via the portal page.
Difficulty Reaching the Portal Page
In some cases, you may have difficulty reaching the portal page due to DNS problems. If this happens, you can likely fix it by disabling the GL.iNet’s Rebind Protection. To do this, on the GL.iNet WAN (Internet Status) settings page, click DNS Settings, uncheck Rebind Protection and click Apply:
The GL.iNet must have firmware v2.263 or later. You may have to unplug and re-power the GL.iNet for this setting to take effect.
Wyze Cam’s flexible design makes it versatile enough to place almost anywhere. Its magnetic base can be used on existing steel surfaces, or use the included adhesive tape to place the metal mounting plate on a wall. If you need an additional mounting plate or extension cable, the Wyze Cam Mounting Kit is available for purchase on our site.
Wyze Cam can be mounted upside-down without any operational issues. To flip the display of your video feed, enter the Advanced Settings for your camera and toggle Rotate Image 180° on/off.
Wyze Cam can be mounted sideways as well without any issues, but there is currently no rotation setting to make the image upright if it is mounted sideways. Wyze Cam is not weatherproof and is not designed to be mounted or left outdoors for an extended period of time.
Wyze Cam Pan:
Wyze Cam Pan has a 1/4”-20 threaded screw hole in the base that will fit standard tripod mounts. A mount is not included with the Wyze Cam Pan and must be purchased separately. Depending on the type of mount, your Wyze Cam Pan can be safely mounted anywhere: ceilings, walls, desktops, and shelves! The Wyze Cam Pan Mounting Kit is available for purchase on our site.
Wyze Cam Pan can be mounted upside-down without any operational issues. To flip the display of your live stream, enter the Advanced Settings for your camera and toggle Rotate Image 180° on/off.
Wyze Cam Pan can be mounted sideways as well without any issues, but there is currently no rotation setting to make the image upright if it is mounted sideways.
This week, I am going to share my results from an experiment that I ran involving alternative mounting methods. Many of you may have noticed that the adhesive we include with your Wyze Cam purchase is strong. Like, ridiculously strong. So strong that I admittedly was a bit concerned about putting it on my wall in my rented apartment. You can remove it with a hairdryer but I didn’t really want to mess with that. So I decided to test 4 different mounting methods to see if there was anything inexpensive and available that would be easier for me to move.
The methods that I chose to test were Command Brand Picture Hanging Strips, Loctite Fun-Tak Mounting Putty, Elmer’s Reusable Adhesive Tac ‘N Stik, and the super strength Glue Dots Adhesives. This is going to be one of our shorter episodes because it turns out that almost everything worked better than I expected! I had this entire idea about giving commentary as we watched a time lapse video demonstrating our findings but… This is it.
After 4 days only one of them fell and it happened pretty much immediately. I highly recommend that you not use Loctite Fun-Tak for this purpose though this may have been user error on my part. If you decide to try it and have better results than I did please let me know!
I also peeked at the bases themselves to see how well the disks are sticking to the walls and, unfortunately, the glue dots are looking stretched a bit thin. For a quick, easy method that doesn’t have to stay too long you could probably use glue dots but this doesn’t look like a medium or long-term solution.
Elmer’s Tac ‘N Stik is doing a darn good job holding on! This method may work longer term but I have less experience with it so I would advise caution if you’re looking into having it around for longer than the 4 days I tested it. It is quite possible that the Tac ‘N Stik will fulfill all of your Wyze Cam mounting needs!
My opinion on the Command Strips is similar. I would need to perform a longer experiment to test the long-term ability but I plan to try Command Strips in my home. Not only is it sticking without showing any wear that I can see but I also plan to set up hubs for my Wyze Cam. I like the idea of being able to move my disk from one spot to another without having to worry about the integrity of sticky tack, using a bunch of it, or having sticky spots just hanging out on my walls. The fasteners click together easily and shouldn’t be greatly impacted by dust accumulation if left unoccupied. I’ve used Command Strips to hold up large paintings before and they lasted for years without an issue.
I do understand that you, like me, will probably want to want to leave your Wyze Cam up for longer than 4 days. If you try any other methods or find different results than I did please let me know in comments or through private messaging to the Wyze Cam Facebook profile.
(Note: Wyze now offers a mounting kit with a screw hole at wyzecam.com)