There are a lot of cool functions and features of the Wyze Cam and Wyze Cam Pan. We've got it all laid out on this page for your convenience, and will continue to update if things change, or when new features get added!
- By default, the Live Stream view will have a Wyze logo, date, and timestamp. The logo and timestamp will be visible in all recorded videos. To remove the timestamp or Wyze logo, tap the Settings icon then tap Advanced Settings. Toggle Timestamp watermark off or toggle Show Wyze Logo off. This will remove the logo and timestamp from the Live Stream view and all future recorded videos and photos.
- If the date and time in the timestamp are incorrect, you can manually sync them with the date and time of your phone. From the Live Stream view, tap the Settings icon > Advanced Settings > Sync time > Sync.
- With the latest firmware installed on your cameras, time changes resulting from Daylight Savings Time will be applied automatically for both the Wyze Cam v2 and the Wyze Cam Pan. There's no need to manually sync.
- You can use the HD/SD/360p icon above the Live Stream view of your camera to toggle between HD, SD, and 360p.
- It is possible to turn on/off the status indicator light on the camera. To turn the light on/off, enter the Live Stream view for the camera and tap the Settings icon. Tap Advanced Settings. Toggle the Camera status light on/off.
- You can refresh your Events page to load new recordings by pulling down until you see a circular arrow, then releasing.
Unlike HD/SD, 360p will impact the image quality and lower the resolution of the live stream to 480x360. All videos are also recorded in 360p, including local recording onto a microSD card. This feature is intended for users without access to high speed internet or that wish to reduce the amount of data the camera consumes. Note: this feature is only available for Wyze Cam v2 and Wyze Cam Pan.
To switch between HD, SD, and 360p settings, tap into your camera’s Live Stream and tap the HD/SD/360p icon above the feed.
Additional Information: All watermarks (Wyze logo and timestamp) are overlaid onto the Live Stream and are affected by image quality. If set to 360p, these watermarks may appear more pixelated.
Written by the Wyze Wizard Mars
If you’ve ever played around with the different microSD recording settings or you’ve spent a fair amount of time in our FAQ, you may have noticed that you can store up to seven more days footage on your microSD card when you switch your live stream from HD to SD. That’s about 10 full days of continuous recording always accessible in your camera’s Playback section!
How exactly does switching your live stream from HD to SD allow you to store over three times the amount of identical 1080p footage? The SD option on the live stream uses something called file compression.
To explain, imagine a picture your yellow Labrador Retriever, Sandy. In the picture, each row of pixels making up her yellow body are stored in the file as “yellow pixel, yellow pixel, yellow pixel…” over and over until all the pixels in her body have been written down. Writing out the code for each “yellow pixel” takes up quite a bit of space, but wouldn’t it just be easier to say “500 yellow pixels”? Grouping together identical parts of the image like this can save a lot of space, and the SD option does a similar process when compressing the live stream.
With the SD live stream, the compression process finds objects that don’t move and don’t update their images in frames as much as moving objects and tries to compress the still frames similar to the process described above, all while keeping the 1080p resolution. While doing this, sometimes the compression process can cause the feed to appear to not update as often and things that barely move, like shadows or hanging objects, may appear to be frozen for a few seconds.
Despite what seems to be the live stream freezing, the SD compression is great for connectivity! Because the video file sizes are smaller, the speed requirements are lower and switching to SD may help with connectivity issues.
It doesn’t matter whether you choose to keep your feed in the smoother HD stream or you decide to switch to SD for practicality. It’s always good to be aware of how file compression works and how it can help you in your daily life. Whether you’re recording the live stream from your Wyze Cam or trying to get an email attachment to fit within size limits, file compression can’t be beat when it comes to saving space!
- Enter the Live Stream for the camera in question and wait until fully connected before continuing.
- Tap on the Settings icon in the top right corner and navigate to the setting you are attempting to change.
- Make the changes you want to and exit back to the Live Stream using the back arrow in the top left corner .
- If the camera needs to reconnect, please wait for all connection steps to complete and navigate back to the modified settings to confirm they had changed.
- Open the Live Stream for the camera.
- Tap on the Settings icon in the top right corner and select Advanced Settings.
- If the 'Rotate image 180°' option is toggled on , tap to toggle off.
- If the 'Rotate image 180°' option is toggled off , toggle the switch on and back off.
- If the image is still rotated, please perform a factory reset on the camera and perform a fresh setup.
- Enter the Live Stream for the camera in question.
- Tap on the settings icon in the top right corner and navigate to Advanced Settings.
- If the 'Record sound' option is toggled on , tap to toggle off
- If the 'Record sound' option is toggled off , toggle the switch on and back off .
- If there is still no sound on the recordings, please perform a factory reset on the camera and re-setup the camera.
When any of the Event detection types are turned on, your Wyze Cam Pan will automatically record a 12-second Event video that is saved to the Cloud. These Event videos can be viewed for up to 14 days in the Events tab of the Wyze App. After 14 days, Event videos are deleted and cannot be recovered.
Tap the Events tab of the Wyze App to see a list of Event videos. If you have multiple cameras linked to your account, you can filter to view only the videos from one specific camera by tapping the menu icon in the upper right corner, tapping Filter and selecting that specific camera.
The Event videos are organized by day and time. You can swipe the calendar bar at the top of the Events screen and tap on any individual day to view the Event videos for that day.
Tap the thumbnail for any video to view that Event video. Event videos can be saved to your device’s gallery or shared by tapping the Share button while viewing an individual Event video. They can be deleted by tapping the Delete button on the same page.
To bulk delete multiple Event videos, tap the menu icon in the upper right corner of the Events screen and tap Delete Events. You can select individual videos or tap Select all. Tap Delete and confirm that you want to delete the videos.
You can turn on Send push notification to receive a push notifications from a specific device on your phone or tablet when your device detects motion or sound based on your Event settings.
To turn on/off push notifications for a specific device, enter the Wyze app and navigate to the camera's Settings and tap on Event Recording. Tap the toggle next to Send push notification to turn on or off push notifications for the specific device.
To globally turn off push notifications across all devices, tap the Do not Disturb bell in the upper right corner of the Home screen.
Some things to be aware of:
- Turning off notifications only turns off the push notifications on your device. Your Wyze Cam Pan will continue to automatically record Event videos based on the Event Settings of your camera. If you turn off notifications, you will not receive a notification that an Event video has been captured, but you can view the Event video in the Events tab of the Wyze App.
- Make sure push notifications are enabled on your phone or tablet in order to receive notifications from the Wyze app.
Shortcuts is a feature that allows you to set up specific actions based on a schedule or a manual trigger. Examples of Shortcuts are:
- Turning on motion detection and notifications for all cameras at 7AM Monday through Friday
- Uploading a 12-second video to the cloud at the top of every hour
Creating a shortcut requires triggers and actions. A trigger tells the shortcut when to start and an action is the end result of when the trigger’s conditions are met.
How to create a shortcut:
- To add a shortcut, tap [...] in the top-right of the Home screen of the Wyze app. Then, tap Edit Shortcuts.
- At the bottom of the next screen, tap Create Shortcut.
- Enter a name and set your icon by tapping the current icon. It will allow you to select from five icon types: I'm home, I'm away, Go to bed, Wake up, and Other. Tap the icon you want.
- Add an action. There is no limit to how many actions a single device can perform in a trigger or how many devices can be affected by a trigger.
- Wyze Cam v1/v2 – Turn motion detection on/off, restart the camera, and upload a 12-second video to the cloud, Turn notifications on/off
- Wyze Cam Pan – Turn motion detection on/off, restart the camera, upload a 12-second video to the cloud, Turn notifications on/off, and reset position
- Note:The 12-second videos will show up as an “auto scene event” in the Notifications tab.
- Tap Save to save the action
- Tap the back arrow to return to the Shortcut page or tap Edit to delete or rearrange your actions.
- If you would like to automate your shortcut on a schedule or an event, toggle on Automate and choose an Event or Time of day and days of the week to automate the action.
- Tap Done in the upper right corner to save your shortcut.
- To check if your shortcut is working, go to the Account tab and tap on Shortcut History. It will show if a shortcut was triggered, when it triggered, and if it was successful or failed to complete.
How to modify a shortcut:
- To edit a shortcut, tap on the [...] in the top-right of the Home screen of the Wyze app. Then tap Edit Shortcuts.
- On the next screen, tap the shortcut you want to edit.
- To delete a shortcut, tap Edit in the upper left corner of the Shortcuts screen and tap on the Delete button next to the shortcut you want to delete.
- To rearrange a list of shortcuts, tap Edit in the upper left corner of the Shortcuts screen. Tap and drag the two lines on the side of the Shortcut that you'd like to rearrange.
To manually pan and tilt your Wyze Cam Pan, enter the Live Stream view in your Wyze App. When your phone or tablet is in portrait orientation, you can either use the directional control pad or drag your finger on the live stream video to pan and tilt. When you enter fullscreen mode by tapping the icon or turning your phone to landscape orientation, you can drag your finger across the screen to pan and tilt.
To zoom in or out, you can double tap or pinch two fingers together or apart on the live stream video. Wyze Cam Pan has digital zoom capabilities up to 8x. When you are zoomed in, you will not be able to drag your finger to pan and tilt the camera since dragging your finger will only move your view within the static frame.
You can adjust the rotation speed of your Wyze Cam Pan if it is rotating too fast or slow for your needs. Tap the Settings icon > Advanced Settings > Motor Controls. Then drag the slider to select the rotation speed. By default, the rotation speed is set to 5, but there are nine speeds to choose from.
Wyze Cam Pan can pan 360 degrees horizontally and tilt 93 degrees vertically. If you try to move your Wyze Cam Pan beyond one of these limits, the camera will stop moving and you will see the message, “You have reached the end.”
Wyze Cam Pan needs to have its base and lens calibrated in order to function properly. It can lose calibration if the base or camera lens are manually moved. To re-calibrate the camera, enter the Live Stream view for your camera. Tap the Settings icon > Advanced Settings > Motor Controls > Reset. Wyze Cam Pan will then move through its initialization process to re-calibrate itself.
Wyze Cam Pan has 2-way audio so you can speak and listen through the Wyze Cam Pan using the Wyze app.
To turn on 2-way audio, enter the live stream view in your Wyze app and tap the Speak (microphone) icon. The Speak icon will be colored, you will see the text Speaking appear at the top of your Live Stream view, and Sound will automatically be turned on. You can now speak and listen through your Wyze Cam Pan.
To turn off two-way audio, tap the Hang Up (microphone) icon. Both Speak and Sound will be turned off.
It is not possible to change or control the volume of the audio coming from the camera’s speaker.
The Detection Zone feature allows you to define a specific area that you want your Wyze Cam Pan to detect motion in. Everything outside of the zone is ignored and will not trigger an Event video (if Motion Detection is turned on) or Motion Tracking (if Motion Tracking is turned on). You can use Detection Zones to exclude frequently or publicly accessed areas, such as sidewalks or roads, or to only watch an area you care about like a doorway.
To set up a Detection Zone, enter the live stream view on your Wyze app, tap the Settings > Detection Settings > Detection Zone. By default, Detection Zone is toggled off so motion detection occurs in the full screen (full field of view of the camera). To set a Detection Zone, toggle Detection Zone on. You can use the directional control pad to move your camera to the view in which you would like to set a Detection Zone. Drag the corners of the box to set your motion detection target area. The Detection Zone will be saved automatically.
To turn off the Detection Zone, tap the Settings icon and select Detection Settings then Detection Zone. Toggle Detection Zone off.
Some behaviors to note:
- The Detection Zone will only be active when the camera is in the position you selected when you set the Detection Zone. If you (i) manually move the camera away from the Detection Zone OR (ii) if the camera moves away from the Detection Zone following motion when Motion Tracking is turned on, after 15 seconds of inactivity (no motion detected) the camera will automatically return to the position you selected when you set the Detection Zone, and will reinstate the Detection Zone.
- When you turn on the Pan Scan feature, your Motion Detection Zone setting will be changed to Full screen (Detection Zone will be turned off). You can turn your Motion Detection Zone back on once you have turned off the Pan Scan feature.
- If you have Motion Tagging turned on, Motion Tagging will frame motion that occurs anywhere in the full screen, not only motion in the motion detection zone. However, only motion detected in the detection zone will trigger other actions based on your settings (Event video, motion tracking, etc).
Motion Tagging frames motion detected by the camera with a green box. When there are multiple moving objects, the Motion Tagging feature frames the largest moving object in the field of view.
Motion Tagging is turned on/off in the Live Stream view and it will be visible in any recorded videos (playback, Event videos, time lapse, and manually recorded videos) captured while the Motion Tagging feature is turned on. It is not possible to add Motion Tagging to a video that doesn’t have it or to remove it from a video that has it.
To turn Motion Tagging on/off, enter the Live Stream view for your camera, tap the More icon, then tap the Motion Tagging icon to turn the feature on/off. The Motion Tagging icon will be colored when Motion Tagging is turned on, and will be gray when Motion Tagging is turned off. There is no Motion Tagging while the camera is in motion, for example while it is being manually panned or tilted.
Pan Scan allows the Wyze Cam Pan to automatically scan its surroundings by rotating to up to four custom pre-set waypoints. At each waypoint, the camera will pause for 10 seconds before moving to the next waypoint. It will continue moving between the waypoints until Pan Scan is turned off.
To turn Pan Scan on/off, enter the Live Stream view for your camera, tap the More icon, then tap the Pan Scan icon to turn the feature on/off. The Pan Scan icon will be colored when Pan Scan is turned on, and will be grey when Pan Scan is turned off.
Wyze Cam Pan has a default setting for the Pan Scan feature that has four waypoints that are 90 degrees apart for full coverage of the room.
To set custom waypoints, enter the Live Stream view for your camera. Tap the Settings icon > Advanced Settings > Motor Controls > Pan Scan Settings. Select each of the existing waypoints and tap the x icon to delete them. Use the directional control pad to move your camera to the position you would like to set as your first waypoint. Tap Set. You will see a thumbnail image of that position appear for that waypoint. Tap the + icon to add an additional waypoint. Select any individual waypoint to edit or delete it. Tap Preview to view a preview of your Pan Scan settings. Your Wyze Cam Pan will rotate to each waypoint and pause for 10 seconds at each one. You can set two, three or four waypoints. Tap Save to save your custom waypoints.
To return to the default setting, tap Revert to default. To view the default setting or change to custom waypoints, tap Pan Scan Settings again.
Remember to turn on Pan Scan after you have selected your waypoints using the instructions above.
Some behaviors to note:
- When Pan Scan and Motion Tagging are both turned on, any motion detected will be framed by a green box.
- When Pan Scan and Motion Tracking are both turned on, the camera will deviate from the Pan Scan waypoints in order to follow motion detected at any waypoint. It will continue to follow the motion as long as motion is detected. Once motion is no longer detected, it will return to the Pan Scan mode.
- If you have set a detection zone before turning on Pan Scan, when Pan Scan is turned on, the motion detection zone setting will be turned off and your Wyze Cam Pan will detect motion within the full screen at each waypoint. You will need to turn the motion detection zone back on after you have turned off the Pan Scan feature.
Wyze Cam Pan’s Motion Tracking feature allows Wyze Cam Pan to automatically pan & tilt to follow motion detected within its field of view. It can be turned on/off independently of the Motion Detection and Motion Tagging features.
Here’s a quick summary of the different settings related to motion that occurs in the camera’s field of view:
- The Motion Detection feature determines whether Wyze Cam Pan records a 12-second Event video.
- The Motion Tagging feature determines whether motion is framed by a green box.
- The Motion Tracking feature determines whether Wyze Cam Pan will automatically move to follow motion detected within its field of view.
To turn on Motion Tracking, enter the Live Stream view on your Wyze app, tap the More icon > Motion Tracking icon. The Motion Tracking icon will be colored when it is turned on and will be gray when Motion Tracking is turned off.
How Motion Tracking works:
- With Motion Tracking turned on, when the camera detects motion within its field of view, it will move to follow the motion to keep it within the camera’s field of view.
- When there are multiple moving objects within the camera’s field of view, Wyze Cam Pan will generally follow the largest of the moving objects.
- After 15 seconds of inactivity (no motion detected), the camera will return to its initial position where motion was detected.
Some behaviors to note:
- When Motion Tracking and Motion Tagging are both turned on, movements that are detected are both tracked are tagged.
- When Pan Scan and Motion Tracking are both turned on, the camera will move through the waypoints defined in the Pan Scan settings. If motion is detected at one of the waypoints, Wyze Cam Pan will stop moving through the waypoints and instead move to follow the motion. It will follow the motion until that motion is no longer detected. Once motion is no longer detected, the camera will return to Pan Scan mode. This means that if you select a waypoint in your Pan Scan settings that includes an area that may have regular or constant movement (such as a window with a tree in the background that moves with the wind), your camera can get “stuck” at that waypoint following that motion.
- When Motion Tracking is turned on and a motion detection zone is set, only motion that occurs in the motion detection zone will trigger Motion Tracking. Once Motion Tracking is triggered, the motion detection zone setting will change to full screen and all motion in the full screen will be tracked. After 15 seconds of inactivity (no motion detected), the camera will return to its original position and the previously set motion detection zone will be turned back on.
Note: Normally the Wyze app will auto-prompt to update the timestamp if it is incorrect. There is an option to delay asking again for seven days.
- Open the Live Stream for the selected camera.
- If you are not auto-prompted to update the timestamp, enter the camera's settings by tapping the Settings icon .
- Tap on Advanced settings and tap 'Sync time'.
- If the timestamp is still incorrect, please reach out to support for further assistance.
Users in half-hour time zones are currently not able to set to the correct time. Syncing the time in this instance will place the time zone at the nearest full hour time.
Sometimes you may want to move your Wyze Cam from one area to another and give it a name to reflect its location. Or maybe you just like to mix it up a little on occasion! There are three ways to change your Wyze Cam’s name and I’m going to show you where they are.
The first one is at the end of your initial setup process. After you scan your QR code you can choose to name your camera before pressing “Start.” Don’t worry if you miss this one because you can change the name whenever you want to later!
The next method is when you are in the Devices tab. This is the tab that lists all of your Wyze Cams. The camera that you most recently set up will be added to the top of the list. Right now, the easiest way to rearrange them is to rename the cameras and physically move them. We know that isn’t the best method and we’re working on an in-app way to rearrange them (Note: This is now an option available from the Devices tab. This video was filmed before that update but you can rearrange your Wyze Cams by pressing the button that looks like). To rename your Wyze Cams from the Devices tab, just press on the current name of your Wyze Cam to have a screen come up where you can rename it. I prefer this method if I want to rename multiple Wyze Cams.
The last method involves your Camera Settings. The last section in Camera Settings is Device Info. If you select this, you are taken to a page where there’s a picture of a Wyze Cam next to its current name in bold. Press the icon that looks like a pencil writing on paper to pull up the renaming screen. I generally use this way if I realize I want to rename my Wyze Cam while already interacting with it.
NOTE: The path to get to the hardware decoder option is slightly different. The end of the article discusses needing to go into My Account > App Settings but the video does not have that step.
Let’s start with what software decoding is and how it relates to the Wyze app. This is the default setting and uses your phone or tablet’s CPU or Central Processing Unit to decode your videos so that you can view them. However, phones are not as powerful as personal computers and sometimes struggle with decoding the videos quickly enough for us. This can lead to your device becoming warmer along with a slower or laggy video playback. The device you use will change how severe this is.
To combat this issue, manufacturers put chips called GPUs or Graphics Processing Units into your devices. When you use these video chips to decode your videos, you are using hardware decoding. Hardware decoding is faster but it doesn’t support as many file types. However, it will support the file types that we use! The trade-offs when using hardware decoding are that sometimes it can lead to compression artifacts in your videos that look a little weird (though this doesn’t happen to everyone) and it will use a bit more battery because you are using two chips instead of one.
We have a setting for Android users in the Wyze app so that you can try this out! You can switch back and forth so if you decide to experiment with hardware decoding you can always go back to using your software instead if you don’t like it. To enable hardware decoding, go over to your My Account tab and select App Settings. The only toggle on there is next to the label “Enable Hardware Decoder.” Toggle this to the right to use your GPU and toggle it to the left to use your CPU. Some people may not notice much of a difference but this can lead to significant change for others depending on the devices that you use.
Wyze periodically updates the Wyze app and the camera firmware to add features and fix bugs. You can subscribe to our email newsletter at the bottom of this website to get updates when we release new software.
The best way to keep your Wyze app up to date is to set your Wyze app to update automatically. This is done through a setting on your phone or tablet. You can see what version of the app you are using in the Account tab of the Wyze App by tapping About.
Firmware is the software that runs on the camera itself. It is important to keep your camera’s firmware up to date so that it can function properly and enable new features as they are released. You will be prompted to update your camera’s firmware when there is a new version available. You can also check what version of firmware your camera has installed, and if there is a new version available through the Wyze app.
To check and update your camera’s firmware:
Remove any microSD cards from your camera before attempting to perform a firmware upgrade.
- iOS devices: Tap into your camera’s Live Stream from the Devices tab then tap the Settings icon > Device info > Check update. If there is a new version of the firmware available you will see an Upgrade button at the bottom of the screen. Tap that button to update your firmware.
- Android devices: Tap into your camera’s Live Stream from the Home screen then tap the Settings icon > Device Info. At the end of the list, there is a section for Firmware Upgrade. Your current version will be listed on the right. If there is an upgrade available, you will see an Upgrade button. Tap that to update your firmware.