Whether you're curious how it works, or looking to get it working when it's acting up, we've got some tips and tricks to help make sure you're taken care of!
To manually pan or tilt Wyze Cam Pan, open the Wyze app and click into the camera's livestream from the Home tab. Use the control panel to pan and tilt the camera. You can also click into the live stream video by tapping the square/corners icon and move the screen left/right to pan and up/down to tilt.
To zoom, double tap or pinch the live stream screen to zoom up to 8x. Please note that when the live stream feed is zoomed in, you cannot pan or tilt.
To adjust the rotation speed, open the Wyze app and click into the camera's livestream from the Devices tab. Click the Settings gear icon in the upper right corner and click “Advanced Settings”. Click “Motor Controls” and use the Rotate speed slider to adjust the speed of the camera.
If your Wyze Cam Pan moves when you weren't expecting it to, we've got you covered! There are a couple of things that could cause this to happen, including:
- A Reboot: Whenever the Wyze Cam Pan boots up, it will re-center itself to make sure it's getting the right view. If you have a MicroSD card in the camera set to continuously record, you can check if it was recording properly at the time to see if this is the case.
- Corrupt Settings: Wyze Cams store their settings locally on the camera. If there's a brief loss in power, the camera may not even appear to go offline, but it could cause your settings to change. In these situations, use the following troubleshooting to make sure the camera's still behaving how you want.
- Open the Live Stream for the camera in question and allow it to fully connect.
- Tap on the More Options and confirm that both Pan Scan and Motion Tracking are both turned off (or set back to your preferred state).
- If both of these settings are off, please open the camera's Settings icon in the top right corner and navigate to the Detection Settings.
- Tap on Detection Zone and confirm that your Detection Zone is toggled off.
If none of the above troubleshooting gets the camera working like you expect it to, try a Factory Reset as outline in our How to Troubleshoot guide!
- Enter the Live Stream for the camera in question and wait until fully connected before continuing.
- Tap on the Settings icon in the top right corner.
- Navigate to Device Info and confirm your firmware is up to date under 'Firmware Update.'
- Tap the Back icon to return to the Camera Settings menu then tap Advanced Settings. Tap Motor Controls.
- Tap Reset that can be found under Reset Position. This will perform a motor calibration and will move the lens to a fully up position while rotating to its limit to the right, and then will reverse and move the lens to a fully down position while rotating to its limit to the left.