Wyze accounts have the option of being secured with Two-Factor Authentication (2FA) to help provide you with more control over who can access your account.
What is Two-Factor Authentication?
Two-Factor Authentication is a method of securing your account with a secondary authentication token (in this case, a 6-digit code). This secondary authentication token is generated after you enter your email and password, and will be sent to you as a requirement to login. We use SMS 2FA, which will send you a text containing the associated key whenever you attempt to log in as an additional barrier to protect your account.
How to enable Two-Factor Authentication
Enable 2FA in your Wyze account with these steps:
- Open the Wyze app
- Open the Account tab
- Tap your email address at the top of the page to access the My Account page
- Tap Two-Factor Authentication under the Security header
- Enable the toggle next to Two-Factor Authentication
- Enter the phone number where you’d like to receive the verification code
- Tap Verify Phone Number
- You should receive a text message containing your verification code, enter it in the provided field then tap Next
- You’ll be given the option to add a Backup Number as well. This will be used as a backup in case the primary number becomes unusable
- Please note that adding a Backup Number won’t send a text to the backup phone until you tap Use Backup when logging in.
This step is entirely optional and can be skipped by tapping Skip for now in the top right
Once you’ve successfully set up 2FA on your account, you will receive a 6-digit verification code every time you try to log into your account in the Wyze app. Enter this code into the prompt that appears on the login window and you’ll be logged in. If the code doesn’t match, try logging in again to receive a replacement code. Please note that each code is valid for up to 30 minutes if it is not used but will be refreshed immediately once it is successfully entered.
If you’ve entered a Backup Number, and ever find yourself in a position where you need to use it, simply tap Use Backup when prompted for the verification code and a text message will be sent to your Backup Number.
Changing Two-Factor Authentication Settings
Currently, once a number has been added it can’t be adjusted without completely disabling the Two-Factor Authentication option from your account’s settings. Once this is done, re-enabling 2FA will walk you through the process of adding a new Primary Number and optional Backup Number.
Wyze utilizes SMS 2FA solely through the Wyze app, and it isn't needed for use with wyze.com. At this time, we don't support call or TOTP. Wyze's implementation of SMS 2FA requires a phone number beginning with country code +1. At this time, this is limited to North American phone numbers from both the USA and Canada
- If you are using a version of the Wyze app which doesn’t support Two-Factor Authentication, you won’t be able to log in while it’s enabled
- Unused verification codes have a lifespan of 30 minutes
- Similar to using the “Forgot Password” link, if you request multiple codes within the 30 minute window you’ll continue to receive the same code until it expires
- If you decided not to add a Backup Number when first enabling 2FA, you can add one at any time by tapping the Backup Number listing under the Two-Factor Authentication settings