If the login screen is not loading or getting stuck on the Wyze logo's splash screen, this is a sign that the login server is unable to be reached. This is often accompanied by a brief popup error stating that no internet connection is detected.
Here are some troubleshooting steps you can do to try and connect to the internet from your mobile device.
- Try to reboot your phone, as this will refresh the network connection.
- If the above step fails, make sure that you're on a stable connection. If possible, try switching networks (WiFi > LTE or LTE > WiFi). This will help to identify whether a specific network is the cause of the problem.