If you are having trouble finding a specific local network, try these troubleshooting steps:
- Confirm your network name is entered correctly (passwords are case sensitive).
- Check to make sure your network's name doesn't have a space at the beginning or end. If it does, you can either change this in your router's settings or reach out to your Service Provider to have the space removed from the name.
- Example: "Wyze Network123 " won't work, but "Wyze Network123" will.
- Similarly, " Wyze Network123" won't work, but "Wyze Network123" will.
- Make sure you are attempting to connect to a 2.4GHz network and not a 5GHz network.
- If you see two wireless networks, pick the one that does not have 5G on it.
- If your network only has one network name (SSID), it likely either only has a 2.4GHz network or will shift traffic to the proper channel during setup.
- Have your phone or tablet 'Forget' the network by going into your settings, restart the device, and attempt setup again.