If you do not hear a voice prompt, check the LED status light on the camera to see what steps you can take.
- If the light is solid yellow:
- Confirm you are using the provided power cord and wall plug.
- If you are, try using another power cord and wall plug. (If this resolves the issue, please reach out to support for a replacement power cable and wall plug)
- If the light is flashing yellow:
- Attempt a standard setup as if you hear the voice prompts. If the camera can scan the QR code, the LED status light will change to flashing yellow-blue.
- If the setup is successful, please update the firmware to the latest version and test the speaker of the camera from the live feed.