Orders placed Monday through Friday by 2pm Pacific Time will typically be shipped out the same day. Orders placed after 2pm Pacific Time Monday through Friday will be shipped the following business day**. Orders placed over the weekend* will typically be processed and shipped out the following Monday.
Currently, our shipping methods are as follows:
- USPS First Class (1-3 business days)
- UPS Mail Innovations (4-7 business days)
- FedEx SmartPost (4-7 business days)
- FedEx Ground (3-5 business days)
Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order. Shipping rates are based on weight, the number of Wyze products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process. We do not offer the ability to select a shipping option for your order. We also do not currently offer any expedited shipping options.
Track Your Order
To check your order status, log in to your account. In My Orders select View Order of the items you would like to track. This will take you to the order details where you can now select Track your order.
Please verify your address when ordering, we are unable to fix an incorrect shipping address on an order once it is in transit. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Wyze is not able to have packages rerouted or contact the carrier on your behalf.
Refunds will not be issued for packages that were shipped to an incorrect address but it may be possible for a replacement package to be sent, please contact the Wizards team to see if you are eligible.
Shipping is only available within the United States and Puerto Rico. We are not able to ship to other U.S. territories and military bases at this time. If you are based in US territories and military bases, you can purchase Wyze products on Amazon.com and they should be available to ship to you through them. We hope to expand outside the U.S. in the future, but we don’t have a timeline for when that will be available.
*Definition of weekends: Wyze Labs Inc’s definition of weekends are Saturday and Sundays. **Definition of business days: Wyze Labs Inc’s definition of business days are Monday through Friday, not including Saturdays, Sundays, or bank holidays