If you run into difficulty connecting to your Wyze Plug during setup, try the following steps.
- Make sure you are entering the correct password for your 2.4GHz WiFi network. You can click the eye icon to reveal the password and confirm the password is correct.
- For some Android smartphone prior to setting up Wyze Plug, turn your cellular data off. Because the Wyze Plug’s WiFi network doesn’t have internet access some phones may automatically reconnect to your cell data. This will prevent setup from successfully completing.
- When connecting to the Wyze Plug’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Click on this notification and opt to stay connected to the Bulb’s network. Then return to the Wyze app.
If you continue to have trouble or do not see this pop-up, try to forget the WiFi network in your Smartphone or Tablet that you were attempting to use for setup. Reconnect to that network and try again.
Finally, if your Plug is still timing out during the setup process, check to make sure your router isn't set to N-Band Only mode. If it is, please switch it to b/g/n.