Log files can help us gather information about your device to help with the troubleshooting process. Follow these steps to Send log files.
- In the Wyze app, tap Account > Help & Feedback > Submit a Log.
- Select your product family.
- Fill out the from.
- Make sure you select Send log files so that it sends the logs with the request.
- Tap the Submit button when you are ready to submit the report.
- This will open your default email client with the log and information attached.
- Send the email to submit the app log.
Note: If you are submitting the log file for an already existing ticket, add the ticket number to the subject name. If you know your agent's name, you can add it under the Agent name (optional).