Having trouble with your Wyze Plug disconnecting? Follow these troubleshooting steps to figure out the best fix.
- Ensure the Plug has power. If the outlet the Plug is in is controlled by a physical switch, please check to make sure it's turned on to ensure that Plug has the required constant power source.
- If plugged in and powered on, please try Power-Cycling the Plug next. To do this, unplug it, wait a few seconds, then plug it back in.
- If you're still not seeing the Plug online after Power-Cycling, try a Factory Reset to re-add the Plug to your account.
If your Plug has to be regularly set back up after falling offline, please submit a Support Request so one of our Wizards can help you find a solution.