Wyze continues to add new features, bug fixes, and updates to the Wyze app. To ensure you have the best experience and access to the latest feature set, you will want to make sure you are using the newest version of the Lock's firmware and Wyze app.
Updating the Wyze app
The best way to keep your Wyze app up to date is to set your Wyze app to update automatically. This is done through a setting on your phone or tablet. You can see what version of the app you are using in the Account tab of the Wyze App by tapping About.
Firmware is the software that runs on the lock itself. It's important to keep your lock’s firmware up to date so that it can function properly and enable new features as they are released. Unlike our other products, Wyze Lock requires that you be near it to update the firmware via Bluetooth. Because of this limitation, the lock is also unable to be updated through the Bulk Upgrade process.
To update your Wyze Lock's firmware:
- Make sure your phone or tablet has Bluetooth enabled
Please note that some Motorola devices will require you to have GPS enabled for Bluetooth to function.
- Open the Wyze app
- Tap your Wyze Lock's listing on the Home tab
- Tap the icon in the top right
- Select Device Info
- Tap Firmware, at which point you'll be prompted to update if a new version is available