If your Wyze Scale encounters an issue, it will display one of the error messages below.
- - -%: Suspected error. Please step on the scale bare feet and clean the scale with damp cloth if needed.
Er0: Module connection error. Please reinstall the batteries.
Er1: Weight not in supported range. Please measure again. See: (link to: What is the weight range?)
Er2: Unstable measurement. Try again while standing still.
Er3: Hardware error. Please reinstall the batteries. Contact our Wyze Wizards if the error persists (link to: support)
Er4: Firmware update error. Please try again.
Er5: App connection error. Please restart the app and try again.
[Battery icon stays on]: The batteries are low. Please replace the batteries.
[Battery icon flickering]: The batteries are critically low. Please replace the batteries.