We are currently investigating an issue that's causing a "Fragment not found" error when viewing Event videos.
On 9/10/2020 we discovered an API issue that resulted in some users receiving a "Fragment not found" or "No Fragment" error message when attempting to view their Event videos. Our engineering team was able to isolate the issue, but there is no ETA on a fix yet. Our team is working to resolve this issue right now.
In the Wyze app, if you see the "Fragment not found" error when viewing a video:
- Tap on the down arrow on the top left to close the Event video.
- Then tap on the video again to reopen it.
- Continue to open and close the Event details page until the video displays.